First it was bags, then came the best seats, now comes charging a fee for getting on the plane first. American Airline announced this week that they would offer passengers the option to pay a little extra to board first and snatch the overhead space. On the surface this sounds harmless, right? In reality it seems like airlines are gradually raising prices without doing it honestly.
It seems that the airlines need to figure out a new business model. While I don’t enjoy the experience of Southwest, they do have a solid business model and management that allows them to [gasp] make money. Maybe the so-called legacy carriers should look for ways to sharpen their pencils and adapt instead of eroding the quality of service offered to their customers.
